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Redeeming Complimentary EMU license

We are currently running a special promotion where you can apply for a complimentary EMU license when purchasing specific ENTTEC products. The license will unlock the Premium features for a period of months (depending on product). At the end of this period you will then have the option to continue on a monthly subscription basis. 


You can redeem a complimentary EMU license with certain ENTTEC devices purchased after the 1st June 2020. 

  • 3 month license: DMX USB Pro/DMX USB Pro Mk2
  • 6 month license: ODE Mk2/ODE PoE Mk2
  • 12 month license: DMXIS


To claim your complimentary EMU license, your computer will need access to the internet. First, login to your ENTTEC account within the website and choose Activate License from the Dashboard page.


Enter the complimentary activation promo code printed on the readme card in the box or intact on your ENTTEC product. If your device doesn't feature a sticker on the readme card (manufactured before September 2022), enter your device serial number instead. You can find your Hardware ID from EMU software, go to Settings and choose License tab.




Once claimed, your voucher will be shown within the My License tab of your account. You can see all your ENTTEC subscriptions; click the View button next to the appropriate subscription. The license number will not be displayed. 


Within EMU, access the Settings>License page and click on Change License Details button. Here you will need to enter your Email address and license number within the Voucher section before pressing OK.

How do I pause my EMU subscription? 

Maybe you want to pause your subscription for EMU subscription between shows, simply navigate to your ENTTEC account and navigate to the subscription(s) tab and toggle the Auto-renew option to the OFF position.




Does my computer have to be online to license EMU? 

No, it’s possible to generate an EMU license based on your device’s hardware ID and export a license for use until your next renewal. 


Does EMU need to be online all the time to run? 

No, EMU has the ability to run offline, however, you will be required to connect your computer to the internet to allow EMU to check in with the license server after each subscription renewal. 


For the most part you won’t even realise this has happened, we even include a days grace period to ensure EMU won’t cut out on you once the clock strikes midnight. 


You may want to connect to the internet every so often to download the latest version of the Crescit fixture library (Updated every Monday).